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Bancone restaurant

Case Study: Bancone & Auracle Sound

Executive Summary

Bancone, the Michelin-acclaimed fresh pasta restaurant group, required a high-performance audio solution to deliver a tailored musical ambiance across its growing London restaurant estate—including Covent Garden, Soho Golden Square, Kensington, and City branches. Auracle Sound collaborated directly with Bancone’s team to ingest and curate custom multi-channel playlists, delivering them reliably to each location via commercial-grade hardware IP audio receiver units managed at front of house using the Auracle Sound remote control app.

Bancone

The Challenge

Operating Michelin-rated, high-tempo dining spaces required a tightly synchronized acoustic strategy:
Atmospheric Alignment Across Service Times: Bancone needed carefully paced music transitions that matched the changing energy of their dining rooms throughout the day.
Hardware Reliability & Zero-Downtime Playback: Relying on standard consumer streaming apps or unstable wireless connections posed risks of audio dropouts during peak dining hours.
Front-of-House Control Without System Tampering: Restaurant managers required a simple, intuitive remote interface to select curated channels or adjust volume without exposing core hardware settings.

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The Solution

The Solution

Auracle Sound provided a fully integrated hardware, software, and curation service:
Custom Playlist Curation & Dayparting:
Collaborated with Bancone’s curation team to translate their musical vision into bespoke, structured channels covering distinct service windows—including Early Morning, Morning, Lunch, Early Afternoon, Late Afternoon, Dinner, and Drinks.
Structured playlists to ensure non-repetitive, seamlessly sequenced tracks tailored to Bancone’s distinct restaurant vibe.45
Dedicated IP Audio Receiver Units:
Installed robust Lisa IP audio receiver units directly in each location’s AV rack, utilizing hardwired connections for high-fidelity streaming stability.
Configured onboard solid-state memory backup to guarantee uninterrupted audio playback even if local network connections drop.
Auracle Sound Remote Control App:
Supplied front-of-house tablets pre-configured with the Auracle Sound Remote Control App.
Empowered site managers to effortlessly switch between custom channels and manage volume on the fly while preserving core system configuration and schedules.

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Results & Business Impact

Results & Business Impact
Consistent Brand Identity: Ensured a cohesive acoustic atmosphere across all Bancone sites.
100% Operational Uptime: Eliminated audio downtime during high-volume service shifts thanks to dedicated hardware receivers and solid-state offline fallback.
Effortless In-Branch Usability: Streamlined daily front-of-house operations with intuitive tablet app controls for restaurant staff.

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Speak to one of our music consultants now.